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Terms & Conditions

Payment

 

We accept Credit Card/Debit Card/Visa/Paypal

For Singapore Customers,

You can make payment by Internet Bank Transfer (POSB/UOB/DBS)

 

Shipping & Tax Charges

Import duties, taxes and charges are not included in the item price or shipping charges

Please allow 3 business days for item to be shipped out. (Excluding Weekends&Public Holidays)

 

International Shipping

We ships our products to any country, Please contact us at help@specialoperationmodels.com if you do not see your country in our shipping calculator and we will assist you.

 

Returns & Refunds

No exchange or returns are allowed.

Exchange is only accepted if request is made within 7 days after receiving the product

Please keep the item in original packing and undisplayed condition.

 

Store Credit

Yes, We have a store credit system, If you have some store credit with us and would like to use it to purchase an item, Please contact us at info@specialoperationmodels.com

 

Lost Parcel

If you have not received your item 3 days after shipping deadline, We will refund you 20% of the price you purchased, We will not cheat our customers as shipping receipt is always sent to our customers before handing our items to the Post Office.

 

Local Postage (Singapore Customers only) 

  

We also provide 'TA-Q-BIN' door to door services for your models, If you have any questions about this postage company, Do refer to TA-Q-BIN to find out more about them! Or we also offer Singapore Post services.

 

Have a peace of mind..

Your models are packaged in a thick cardboard box with our company logo on it, Fragile Labels will be pasted on the cardboard box to let the postman know to handle the model with care.

 

Pre-Order Cancellation

We do not do refunds, Pre-Order cancellation will result in 'store credit'

Eg. Item price is $500.00 USD and you made a deposit of..
- 500.00 USD + Shipping = Therefore you have a store credit of what you paid for, You can use it on your next order

- 50.00 USD Deposit = Your PRE-ORDER Deposit will be used as a cancellation fee therefore you will not be able to use it for your next store credit.